What should I do if my Bank of Utah Pinnacle Card is lost, misplaced, stolen, or compromised?

If your card is lost, misplaced, stolen, or compromised, you can immediately freeze it by following the steps below:

1. Log on to https://creditcards.bankofutah.com.

2. From the Dashboard, click Cards on the left menu.

3. Select the card you need to freeze.

4. Click the Actions button from the upper-right, then click Freeze Card.

5. A prompt will appear asking you if you wish to proceed with the action, choose Freeze to continue.

6. If successful, a confirmation will appear at the bottom of the screen indicating that the card has been successfully frozen.

Note: Admin users can also follow the same steps to unfreeze a card or to freeze a card on behalf of other users.